FAQ

What do you sell?
We sell graded and collectible trading cards, along with selected sealed collectibles.

Where do you ship?
We currently ship within the United States only.

How long does shipping take?
Orders ship within 0–1 business days, then arrive within 5–7 business days. Total delivery time is generally 5–8 business days.

How much is shipping?
Shipping costs are calculated at checkout based on your delivery address and order size.

Can I return an item?
Yes. You may request a return within 30 days of delivery, provided the item is unused and in its original packaging. Sealed wax/packs must remain unopened, and graded cards must remain in their original certified holder. See our Return & Refund Policy for complete details.

Who pays return shipping?
We cover return shipping when the issue is our mistake, such as a wrong, damaged, or defective item. For other approved returns, the customer is responsible for return shipping.

When will I get my refund?
After we receive and inspect the returned item, refunds are issued to the original payment method within 5–10 business days.

Can I cancel my order?
Yes. Orders can be canceled free of charge at any time before they ship.

Is it safe to pay on your site?
Yes. Payments are processed securely through our payment provider, and we do not store your full card details.

How do I contact you?
You can reach Prime Vault Collectibles at:
Email: support@primevaultcollectibles.shop
Phone: +1 (959) 264-3589
Address: 453 E Main St, Aberdeen, North Carolina 28315, United States